Front Desk Agent – Abu Dhabi, UAE | Millennium Al Rawdah Hotel

Key Responsibilities:

• Act as the first point of contact for guests, delivering a friendly welcome.
• Ensure smooth check-in and check-out experiences using the Front Office systems (PMS).
• Respond to guest enquiries, manage reservations, and coordinate room assignments.
• Share accurate information about hotel services and local attractions (e.g., Sheikh Zayed Grand Mosque, ADNEC).
• Handle guest requests and resolve issues professionally and promptly.

Qualifications & Requirements:

• Minimum 1–2 years of experience in Front Office or customer service roles; hotel experience is preferred.
• Strong knowledge of Front Office systems (PMS), check-in/check-out procedures, and basic cashiering.
• Excellent communication and interpersonal skills with a genuine passion for guest service.
• Positive attitude, professional grooming standards, and attention to detail.
• Flexibility to work rotational shifts, including nights, weekends, and public holidays.