Floor Manager – Dubai, UAE | Pera Palace

Company Overview:

Pera Palace is a renowned fine dining and hospitality organization operating in Dubai, UAE, dedicated to delivering exceptional culinary experiences, superior guest service, and maintaining the highest standards of restaurant operations.

Job Description:

The Floor Manager will supervise daily restaurant floor operations, lead and motivate the service team, coordinate between departments, handle guest concerns, and ensure prompt resolution within an upscale dining environment.

🔹 Key Responsibilities:

• Supervise daily restaurant floor operations.
• Lead and motivate the service team to deliver exceptional guest experiences.
• Coordinate with the kitchen, bar, host, and service teams.
• Handle guest concerns and ensure prompt resolution.
• Maintain high standards of service and operational efficiency.
• Monitor staff performance and support team development.

🔹 Requirements:

• Previous restaurant or hospitality experience is mandatory.
• Proven experience in a supervisory or management role.
• Experience in fine dining or upscale restaurants is highly preferred.
• Strong leadership and team management skills.
• Excellent communication and guest service skills.
• Professional appearance with a positive attitude.
• Ability to work efficiently in a fast-paced environment.