Customer Service Executive – Dubai, UAE | Hawk Freight Services FZE

Company Overview:

Hawk Freight Services FZE is seeking a Customer Service Executive with experience in freight forwarding and logistics to join its team in Dubai, offering rewarding career opportunities within the supply chain sector.

Job Description:

The Customer Service Executive will manage customer inquiries, provide shipment updates, coordinate with operational teams, and ensure smooth end-to-end logistics processes.

Key Responsibilities:

• Handle customer inquiries, service requests, and shipment-related updates.
• Coordinate with operations teams, airlines, shipping lines, and overseas agents.
• Prepare quotations and manage shipment documentation follow-ups.
• Track shipments and provide timely status updates to customers.
• Resolve customer concerns and ensure effective solutions.

Requirements:

• 2–3 years of experience in Customer Service within Freight Forwarding or Logistics.
• Good understanding of Air Freight and/or Sea Freight operations.
• Strong communication and interpersonal skills.
• Good knowledge of Microsoft Office.
• Ability to multitask and work effectively under deadlines.

What We Offer:

• Career advancement opportunities within a reputable logistics firm in Dubai, UAE.
• Fast-paced and supportive team environment.
• Competitive compensation package.