Quality Manager – 5-Star Luxury Hotel – Dubai, UAE

Company Overview:

A prestigious 5-star luxury hotel property in Dubai renowned for delivering world-class ultra-luxury hospitality and immaculate guest service standards.

Job Description:

The Quality Manager will implement and audit Forbes Travel Guide standards, conduct quality inspections, analyze guest metrics, and train staff in Dubai. Find related hospitality listings on our hotel jobs portal.

🔹 Key Responsibilities:

• Implement, monitor, and audit Forbes Travel Guide luxury standards across all hotel departments.
• Conduct internal quality audits, operational walkthroughs, and service evaluations.
• Analyze guest satisfaction scores, feedback metrics, and oversee service recovery initiatives.
• Develop and deliver quality training programs to elevate staff performance and SOP adherence.
• Collaborate closely with senior leadership to maintain impeccable hospitality standards.

🔹 Requirements:

• Proven experience as a Quality Manager within a 5-star luxury or ultra-luxury hotel.
• Mandatory professional background working in the GCC hospitality sector.
• Demonstrated expertise implementing and auditing Forbes Travel Guide standards.
• Fluency in English; proficiency in an additional European language is an advantage.
• Exceptional analytical, leadership, and attention-to-detail capabilities.

What The Role Offers:

• Full-time executive position with an elite 5-star luxury hotel in Dubai.
• Leadership role shaping service excellence across a premier property.
• Attractive salary package of AED 20,000–23,000 per month.