Telephone Operator Agent – Dubai, UAE | Kempinski the Boulevard Dubai

About the Role:

Kempinski The Boulevard Dubai is currently seeking a Telephone Operator Agent who is professional, courteous, and passionate about providing exceptional guest service. This position offers an exciting opportunity to work in a world-class hospitality environment.

Job Description:

The Telephone Operator Agent will be responsible for handling all incoming and outgoing communications, acting as a crucial link between guests and various hotel departments, and ensuring seamless communication experiences while maintaining strict confidentiality.

Key Responsibilities:

• Handle incoming and outgoing calls promptly and professionally, ensuring a courteous tone at all times.
• Provide accurate information about hotel services, amenities, and local attractions to guests and callers.
• Coordinate with various hotel departments to relay messages efficiently and ensure quick guest assistance.
• Maintain accurate call logs and message records in compliance with company procedures.
• Ensure confidentiality and discretion when handling guest information or internal communications.

Requirements:

• Prior experience as a Telephone Operator or in a similar position within a luxury hotel or hospitality environment.
• Excellent communication and interpersonal skills, with a strong customer service mindset.
• High attention to detail and ability to manage multiple calls or tasks simultaneously.
• Proficiency in English (additional languages are an advantage).
• Familiarity with hotel switchboard systems and communication tools preferred.

Work Environment & Benefits:

• Competitive compensation package: AED 5000 to 10000.
• Full-time, on-site role based at Kempinski The Boulevard Dubai.
• Opportunity to be part of one of Dubai’s most prestigious hotel brands.