Front Office Supervisor – Abu Dhabi, UAE | City Seasons Al Hamra Hotel

About the Role:

City Seasons Al Hamra is seeking an enthusiastic and experienced Front Office Supervisor to strengthen our team. This role is ideal for hospitality professionals who take pride in delivering exceptional guest service and are keen to advance their careers in a busy hotel environment.

Job Description:

The Front Office Supervisor will lead and motivate the front office staff, ensure smooth daily operations, and maintain high standards of guest service. A key requirement is proficiency in the Opera system for managing reservations and check-in/out processes.

Key Responsibilities:

• Supervise and motivate front office staff to ensure delivery of exceptional guest service.
• Oversee daily operations, including check-in/out, room allocations, and managing guest services efficiently.
• Handle guest complaints professionally and efficiently to ensure swift resolution and satisfaction.
• Ensure all procedures comply with hotel standards and that staff are proficient in the Opera system.
• Manage various shifts, including weekends and public holidays, to ensure continuous coverage.

Requirements:

• Previous experience in a similar hotel front-office role is required.
• Opera system experience is a must.
• Must be currently based in the UAE.
• Excellent communication and leadership skills with the ability to supervise and motivate staff.
• Strong guest service orientation and meticulous attention to detail.

What We Offer:

• Competitive compensation package: AED 4000 to 7000.
• A professional and supportive workplace in Abu Dhabi.
• Opportunities for career advancement and internal promotion.