Customer Service Executive – Dubai, UAE | Champs Sports Club (Morning Shift)

About the Role:

Champs Sports Club, a premier destination for health and fitness in Dubai, is hiring a dedicated and motivated Customer Service Executive for the Morning Shift. This role acts as the first point of contact, managing front desk operations and creating a professional, positive impression for all members and guests.

Key Responsibilities:

The Customer Service Executive will manage all client communications (in-person and digital), guide clients through membership options, handle inquiries promptly, ensure all service interactions meet premium standards, and proactively engage with members to ensure satisfaction, retention, and long-term engagement.

Key Responsibilities:

• Handle all client communications, ensuring prompt responses to questions and resolving concerns effectively.
• Manage front desk operations and guide clients through available membership options.
• Assist customers in understanding club programs, ongoing offers, and events.
• Proactively engage with members to ensure satisfaction, retention, and long-term engagement.
• Work closely with the operations, marketing, and fitness teams for smooth coordination.

What We’re Looking For:

• Experience: 3 Years in a relevant role is required.
• A dedicated and motivated individual with a passion for providing excellent customer service.
• Confident, approachable, and deeply customer-focused.
• Strong follow-up and communication skills for success in member engagement and support.
• Enthusiasm for fitness and a customer-first attitude.

What We Offer:

• Competitive compensation package: 5k to 6k (AED) – Per Month.
• A positive and energetic environment where professional growth is encouraged.
• Opportunities to expand skills in communication, customer relationship management, and leadership.