Customer Service Executive – Dubai, UAE | Champs Sports Club (Sports & Fitness)

About the Role:

Champs Sports Club, a premier fitness and wellness destination in Dubai, is seeking a dedicated and enthusiastic Customer Service Executive. The successful candidate will play a vital role in ensuring an exceptional experience for our valued members and guests through professionalism and a customer-first mindset.

Key Responsibilities:

The Customer Service Executive will provide exceptional customer service by assisting clients courteously, manage customer inquiries, feedback, and concerns with professionalism, maintain a thorough understanding of the club’s services and packages, and support the front desk operations for smooth daily customer interactions.

Key Responsibilities:

• Provide exceptional customer service by assisting clients courteously and efficiently.
• Manage customer inquiries, feedback, and concerns with professionalism and empathy.
• Maintain a thorough understanding of the club’s services, membership packages, and promotions.
• Support the front desk operations to ensure smooth day-to-day customer interactions.

Requirements:

• Minimum 3 years of experience in a similar role, preferably within the fitness, sports, or hospitality sector.
• Excellent communication and interpersonal skills with a confident and approachable personality.
• Strong customer orientation and the ability to handle challenging situations gracefully.
• Fluency in Arabic is an added advantage.
• Diploma/Degree/Certificate in Business Administration, Hospitality, or related field preferred.

What We Offer:

• The opportunity to join a dynamic and growing brand committed to excellence in customer engagement.
• A key role in enhancing member satisfaction at a premier Dubai sports club.