Collection Officer – Dubai, UAE | Leading Financial Services Firm

Company Overview:

A premier banking and financial services organization based in Dubai, UAE, specializing in credit management, customer financial solutions, and structured debt recovery operations.

Job Description:

The Collection Officer will manage customer follow-ups, overdue payments, and collection activities, maintaining regular communication with customers and supporting the timely resolution of outstanding accounts.

🔹 Key Responsibilities:

• Follow up with customers regarding upcoming and overdue payments.
• Make approximately 100–150 calls daily and work toward payment regularisation.
• Identify reasons for payment defaults and negotiate with customers to encourage timely payments.
• Achieve collection targets assigned by the Team Leader.
• Handle customer queries professionally and provide appropriate assistance.
• Record and update all customer interactions in the collection system.
• Use assigned recorded lines for all customer calls.
• Follow company policies, collection procedures, and established guidelines.

🔹 Requirements:

• Experience in collections, tele-collection, banking, or financial services is preferred.
• Strong communication and negotiation skills.
• Target-oriented approach with good customer-handling abilities.
• Ability to manage a high volume of customer calls effectively.
• Professional approach when dealing with customer queries and payment concerns.
• Must be currently based in Dubai.
• Willingness to work Monday to Saturday.