Guest Service Agent – Dubai, UAE

🔹 Key Responsibilities:

• Guest Relations: Serve as the primary point of contact for all guests, providing professional, friendly, and efficient assistance throughout their stay.
• Front Desk Operations: Manage check-in and check-out procedures, ensuring all guest data and billing information are processed accurately.
• Inquiry Handling: Respond promptly and courteously to guest inquiries regarding hotel facilities, local attractions, and travel arrangements.
• Service Standards: Uphold the hotel’s high service standards by resolving guest complaints or issues with a proactive and calm approach.
• Coordination: Liaise with Housekeeping, Maintenance, and F&B departments to ensure guest requests are fulfilled promptly.
• Memorable Experiences: Go above and beyond to personalize guest interactions, contributing to high satisfaction scores and repeat business.

🔹 Requirements:

• Experience: Proven experience working within the hospitality or hotel industry is required.
• Linguistic Advantage: Russian language proficiency is highly preferred to support our diverse international clientele.
• Education: Diploma or Degree holder in Hospitality, Tourism, or a related field.
• Communication: Excellent verbal and written communication skills with strong guest-handling abilities.
• Appearance: Professional appearance with a positive, service-oriented, and confident personality.
• Problem Solving: Ability to handle complex inquiries and maintain composure in a fast-paced environment.

What We Offer:

• Dynamic Environment: Work within a dedicated hospitality team in one of the world’s leading tourism hubs.
• Professional Growth: Opportunity to develop your career within a structured and high-standard resort environment.
• Competitive Rewards: Monthly salary ranging from AED 4,000 to 7,000 with a focus on career stability.