Operations & Guest Relations Officer – Dubai, UAE | Signature Stay Holiday Homes Boutique

About the Company:

Signature Stay Holiday Homes Boutique is a premium Dubai-based holiday home management company offering personalized guest experiences and professional property management solutions. We specialize in short-term rentals, guest satisfaction, and end-to-end hospitality operations.

Role Overview:

We are seeking a proactive Operations & Guest Relations Officer to oversee daily operations across our managed properties in Dubai. This is a full operations role requiring a structured, detail-oriented individual capable of managing people, systems, and guest interactions efficiently.

Key Responsibilities:

• Oversee daily property operations, including housekeeping, maintenance, and readiness checks.
• Manage guest communications, arrivals, and issue resolution with professionalism and care.
• Coordinate with cleaners, technicians, suppliers, and third-party vendors.
• Ensure compliance with DTCM regulations and maintain operational reporting.
• Collaborate directly with founders to enhance workflow efficiency and service quality.

Requirements:

• Minimum 3 years of operations or hospitality experience in Dubai.
• Currently residing in the UAE (applicants outside UAE will not be considered).
• Valid UAE driving license and own car required.
• Excellent English communication; Arabic is a plus.
• Proficiency in property management tools such as Guesty or Hospitality systems.
• Strong organizational and leadership skills to manage people and processes.

What We Offer:

• Health insurance and official UAE employment visa.
• Growth opportunities within a boutique hospitality company.
• Competitive compensation package based on experience.