Customer Service Representative – Ras Al Khaimah, UAE | Saudi German Clinics

Company Overview:

Saudi German Clinics is a leading healthcare provider in Ras Al Khaimah, UAE. A reputed medical organization, it offers patient-centered services and is seeking a skilled Customer Service Representative to support clinic operations and enhance patient experience.

Job Description:

The Customer Service Representative will manage patient appointments, registrations, and inquiries, assist with smooth clinic operations, handle feedback, and provide excellent front-desk support to ensure a positive patient experience.

Key Responsibilities:

• Greet and assist patients professionally and courteously.
• Manage appointment bookings, patient registrations, and inquiries efficiently.
• Collaborate with doctors, nurses, and administrative staff to ensure smooth operations.
• Address patient concerns and feedback with empathy and professionalism.
• Maintain an organized front desk and provide accurate patient information.

Requirements:

• Bachelor’s degree or diploma in Business Administration, Healthcare, or a related field.
• Experience in customer service, preferably in the healthcare sector.
• Strong communication and interpersonal skills.
• Proficiency in English; Arabic is a plus.
• Friendly, energetic, and patient-focused personality.

What We Offer:

• Opportunity to work in a leading healthcare environment in Ras Al Khaimah.
• Exposure to patient care, clinic operations, and administrative coordination.
• Collaborative and professional workplace culture.