Quality Reviewer – REMOTE – United States | Crawford & Company

Company Overview:

Crawford & Company is a leading global provider of claims management and outsourcing solutions, supporting property and casualty insurance operations with rigorous quality assurance and expert adjusting services.

Job Description:

The Quality Reviewer will evaluate claim files and estimates to ensure accuracy, compliance with industry standards, and adherence to client requirements using Xactimate and XactAnalysis.

🔹 Key Responsibilities:

• Review estimates and claim files to ensure accuracy, consistency, and compliance with client requirements.
• Conduct detailed quality reviews of claims before submission to clients.
• Verify claim information and ensure proper processing according to established quality standards.
• Review transactions and compare information against source documents to identify and resolve errors.
• Verify corrected materials and prepare quality assurance reports.
• Analyze claim and process trends to recommend corrective actions.
• Identify opportunities for improving quality processes, procedures, and tools.

🔹 Requirements:

• Bachelor’s Degree or equivalent combination of education and experience.
• Minimum 2 years of experience in estimating and/or property adjusting.
• Minimum 3 years of experience using Xactimate and XactAnalysis.
• Experience handling property and/or casualty claims is required.
• Active Adjuster License is required.

What We Offer:

• Competitive base compensation ranging from $65,000 to $66,000 per year.
• Comprehensive medical, dental, vision, and 401(k) retirement plans.
• Fully remote working flexibility with ongoing professional development and career opportunities.