Assistant Manager – Front Office (Night) – Dubai, UAE | Andaz Dubai The Palm

Company Overview:

Andaz Dubai The Palm is a luxury lifestyle boutique hotel by Hyatt located on the iconic Palm Jumeirah in Dubai, offering premium guest accommodations, world-class dining, and bespoke hospitality experiences.

Job Description:

The Assistant Manager – Front Office (Night) will oversee overnight Front Office operations, maintain five-star guest service standards, resolve guest inquiries and concerns, lead emergency response procedures, and manage night shift handovers effectively.

🔹 Key Responsibilities:

• Supervise Front Office operations throughout the night shift.
• Deliver an exceptional and seamless guest experience.
• Resolve guest concerns and complaints in a professional and timely manner.
• Respond to emergency situations and coordinate with relevant departments.
• Support the Front Office team while ensuring operational standards are maintained.
• Ensure an efficient and accurate handover to the day shift team.

🔹 Requirements:

• 2–3 years of Front Office experience in a similar role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving, decision-making, and operational leadership skills.
• Ability to lead night operations with confidence and handle hotel emergency procedures.

What We Offer:

• Leadership role within a luxury Hyatt lifestyle brand on Palm Jumeirah.
• Dynamic, premium hotel work environment with global hospitality growth opportunities.
• Competitive monthly compensation package aligned with industry standards.