Customer Experience (CX) Manager – Riyadh, Saudi Arabia

Company Overview:

A leading retail enterprise operating expansive physical stores and digital ecommerce shopping networks across Riyadh, Saudi Arabia.

Job Description:

The Customer Experience Manager will lead service operations, analyze NPS/CSAT metrics, and optimize customer journey touchpoints across retail channels in Riyadh. Explore related roles on our sales jobs portal.

🔹 Key Responsibilities:

• Direct customer service operations across physical retail and digital platforms.
• Develop and implement strategies to boost customer loyalty and satisfaction.
• Analyze customer feedback metrics including Net Promoter Score (NPS) and CSAT.
• Collaborate with cross-functional teams to enforce consistent service excellence.

🔹 Requirements:

• Minimum 4 years of professional experience in retail customer experience management.
• Demonstrated leadership abilities and strong team management skills.
• Advanced analytical and reporting capabilities for service quality improvement.
• Exceptional communication and stakeholder engagement skills.

What The Role Offers:

• Full-time management position with a premier retail organization in Riyadh.
• Strategic leadership role shaping customer satisfaction across KSA.
• Competitive salary package of SAR 12,000–13,000 per month.