Senior Customer Service Executive – Dubai, UAE | Time Global Shipping

Key Responsibilities:

• Oversee customer service operations for freight forwarding clients, ensuring timely and accurate communication.
• Manage client inquiries, track shipments, and resolve issues promptly to maintain high customer satisfaction.
• Lead and mentor a small team, providing guidance and support to achieve departmental goals.
• Coordinate with internal departments and external partners to ensure smooth logistics processes.
• Maintain detailed records of customer interactions, shipment statuses, and service issues.
• Contribute to process improvements to enhance operational efficiency.

Requirements:

• Minimum 5 years of experience in customer service within the freight forwarding or logistics industry.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build effective relationships.
• Ability to lead a team and work under pressure in a fast-paced environment.