Retention Executive – Front of House – Abu Dhabi, UAE | Spira Club

Key Responsibilities:

• Conduct welcome, follow-up, and renewal calls with members.
• Monitor, track, and actively improve member retention rates and satisfaction.
• Manage reminders, process membership renewals, and reconnect with expired members.
• Gather member feedback and enhance the overall member experience.
• Assist Front of House operations during busy periods.

Requirements:

• At least 2 years of experience in retention, sales, or CRM (Fitness/Hospitality advantage).
• Fluency in both English and Arabic is mandatory.
• Strong communication, follow-up, and problem-solving abilities.
• Proactive personality with a passion for fitness and customer service.

What We Offer:

• Competitive salary plus commission structure.
• 6 working days per week.