Receptionist / Guest Service Agent / Reservation Agent (Front Office Operations, Guest Relations & Booking Management)
Company Overview:
Ramada Downtown Abu Dhabi is a professional and performance-driven leader in the hospitality landscape, dedicated to delivering high-quality guest experiences and operational excellence within the region. We operate with an “educational family” philosophy, where technical management and professional service mastery are shared to ensure organizational success. At Ramada, we believe that personalized guest relations and disciplined front-office operations are the cornerstones of hotel stability. Join our professional Human Resources and front-desk team and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse hospitality portfolios.
Job Description:
We are currently expanding our hospitality team and inviting customer-focused professionals to join us as Receptionists, Guest Service Agents, and Reservation Agents. These roles are fundamental to our service framework, requiring individuals who can manage guest inquiries and check-in procedures for management and service review. You will be responsible for managing booking reservations, updating the hotel reservation system, and ensuring a smooth guest stay from arrival to departure in Dubai, Abu Dhabi, or Sharjah branches as needed. We are looking for individuals with a strong foundation in Guest Relations and a passion for creating memorable experiences. This is a brilliant opportunity to advance your education and hospitality career within a professional hotel environment.
🔹 Key Responsibilities:
- Welcome and assist guests with professional check-in and check-out procedures across our properties.
- Handle guest requests, inquiries, and concerns to meet management and service standards.
- Liaise with internal departments regarding daily hotel operations across the country.
- Manage booking reservations and ensure accurate data entry within the property management system.
- Utilize digital Information Technology tools for maintaining accurate guest records and high service standards.
🔹 Requirements:
- Bachelor’s Degree or Diploma in Hospitality Management, Tourism, or Business from a recognized institution.
- Strong background in interpersonal communication, guest service delivery, and front-office protocols.
- Professional background in education or training regarding hotel reservation systems and international service standards.
- Ability to work effectively in a fast-paced hospitality environment with a friendly and professional demeanor.
- Candidates must currently be residing in the UAE and available for full-time commitment.
- Prior experience in management support or guest services within the hotel sector is an advantage.
What We Offer:
- Monthly salary package ranging from AED 4,000 to 6,000.
- A stable and influential role within a reputable International Hotel Group.
- Direct involvement in the management of essential guest protocols and high-impact hospitality initiatives.
- Significant opportunities for professional growth and significant career development within the Front Office sector.