Customer Support & After-Sales Service Specialist – Dubai | Horacle Consulting

Company Overview:

Horacle Consulting is a professional and performance-driven leader in the Dubai e-commerce landscape, dedicated to delivering high-quality retail solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional service mastery are shared to ensure organizational success. At Horacle, we believe that empathetic communication and disciplined after-sales support are the cornerstones of brand stability. Join our professional Human Resources and customer care team in Dubai and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of global social impact projects like water well construction and tree plantation.

Job Description:

We are currently hiring a Customer Support & After-Sales Service Specialist to join our expanding team in Dubai. This role is fundamental to our service framework, requiring a professional who can handle inquiries and resolve complex after-sales issues for management and performance review. You will be responsible for order tracking, managing returns, and ensuring a positive journey for every customer. We are looking for an individual with a strong foundation in Customer Relationship Management and a proactive approach to representing a socially responsible brand. This is a brilliant opportunity to advance your education and service management career within a premier professional e-commerce environment.

🔹 Key Responsibilities:

• Handle customer inquiries through professional communication channels to meet management and service quality standards.
• Provide comprehensive after-sales support in Dubai, including tracking and returns, to ensure 100% data integrity in service records.
• Liaise with the Human Resources and logistics departments to coordinate smooth order fulfillment and effective complaint resolution.
• Represent the company’s social impact values, aligning guest engagement with global environmental and community development projects.
• Utilize digital Information Technology tools and service platforms to maintain accurate interaction records and improve experience processes.

🔹 Requirements:

• Bachelor’s Degree, Diploma, or professional Certificate in Business Administration, Communications, or Customer Service.
• Passionate and empathetic mindset with a commitment to providing high-quality support in the UAE e-commerce sector.
• Strong background in management of customer expectations, logistics coordination, and professional objection handling.
• Professional background in education or training regarding socially responsible branding and after-sales logistics.
• Ability to demonstrate operational excellence, maintain accuracy under pressure, and meet service deadlines.
• Excellent communication skills with the capability to manage customer journeys for a diverse global audience from Dubai.

What We Offer:

• Monthly salary package ranging from AED 5,000 to 6,000.
• A stable and influential role within a purpose-driven Retail & Consulting Group.
• Direct involvement in the management of essential service protocols and high-impact social initiatives.
• Significant opportunities for professional growth and career development within the E-commerce sector.