CRM Executive – Dubai, UAE

Company Overview:

A leading mineral and drinking water manufacturing and distribution enterprise in the United Arab Emirates, delivering daily essential hydration products to commercial accounts and residential customers across Dubai.

Job Description:

The CRM Executive will maintain customer database integrity, process service requests, coordinate order dispatches with field teams, resolve customer issues, and report data to executive management in Dubai. Explore more opportunities on our sales jobs portal.

🔹 Key Responsibilities:

• Manage and maintain accurate customer master records, account details, and interaction logs in the CRM system.
• Follow up proactively with new and existing corporate and retail clients regarding recurring delivery requirements.
• Coordinate customer orders, schedule changes, and special requests with Sales and Logistics dispatch teams.
• Address customer feedback and complaints promptly, delivering effective resolutions to maximize client retention.
• Track client order fulfillment, payment collections, and service renewals across assigned accounts.
• Generate weekly CRM operational summaries, performance reports, and pipeline logs for executive review.

🔹 Requirements:

• Female candidates on Spouse Visa are preferred for this position.
• Proven track record in CRM management, customer service operations, or sales coordination roles.
• Prior experience within the mineral water, drinking water, or FMCG sector is highly advantageous.
• Hands-on working knowledge of standard CRM software, ERP platforms, and MS Excel.
• Strong verbal and written communication skills in English and Hindi; additional regional languages are a plus.

What We Offer:

• Full-time customer relations position with a well-established FMCG brand in Dubai.
• Professional office environment with stability and career growth potential.
• Competitive monthly compensation package in the UAE.