IT Professionals (10x Vacancies)
Company Overview:
EIS Technology Solutions is a premier digital transformation architect and enterprise technology services provider operating across the United Arab Emirates. The organization specializes in executing large-scale cloud migrations, deploying automated retail infrastructure, provisioning managed helpdesk desks, and structuring robust cybersecurity frameworks, dedicated to driving computational agility, service transparency, and comprehensive digital care for major market leaders.
Job Description:
We are executing a major corporate expansion and are urgently seeking skilled, solution-driven IT professionals to fill ten high-impact vacancies across our digital customer care and enterprise support divisions in Abu Dhabi. These full-time roles span various expertise tiers—ranging from foundational helpdesk engineering to advanced service architecture—focusing on optimizing system performance and streamlining client tech frameworks under our unified service delivery management framework.
Available Vacancies:
- Digital Service Support Analysts (L1 / L1.5)
- Senior Analysts & Team Leads
- Field Support Engineers
- Application Support Specialists (SAP, POS, payments, mobile apps)
- Infrastructure / Network Support Engineers
- Enterprise Endpoint Management Specialists
- Business Analysts
- Service Delivery Managers
- Customer Success Managers
- Vendor / Contract Management Specialists
🔹 Key Responsibilities:
- Provide high-precision L1/L1.5 technical assistance, managing and closing automated service desk tickets within established timelines.
- Govern 24/7 technical helpdesk operations across multi-site retail platforms and distributed corporate network topologies.
- Deliver responsive on-site technical diagnostics, equipment configurations, and emergency hardware support across assigned UAE areas.
- Troubleshoot intricate software conflicts, device connectivity failures, routing anomalies, and hardware assembly bugs.
- Liaise directly with external technology vendors to handle component warranties, software patches, and complex system escalations.
- Support business critical enterprise applications including SAP ERP software, electronic POS units, transaction gateways, and mobile interfaces.
- Manage local network switchboards, secure client endpoints, directory permissions, and centralized infrastructure hardware.
- Audit daily operational workflows to ensure complete alignment with strict Service Level Agreements (SLAs) and client requirements.
- Draft analytical operational reports, monitor systemic trends, and suggest process enhancements to optimize tech infrastructure.
🔹 Requirements:
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a closely related electronic track.
- Possession of an ITIL Foundation certification or deep practical familiarity with structured IT Service Management (ITSM) frameworks is preferred.
- Prior professional background operating within high-volume retail logistics or distributed multi-site enterprise environments is a major advantage.
- Successful corporate experience inside the United Arab Emirates market is highly preferred across all technical, administrative, and managerial roles.
- Excellent verbal and written English communication skills to confidently document technical incidents and interface professionally with corporate clients.
- Proven capacity to perform accurately within demanding, 24/7 rotating shifts and fast-paced technological environments.
- Role-specific technical expertise (e.g., routing protocols for network roles, database query skills for application specialists, or vendor management instincts for coordination roles).
What We Offer:
- Competitive baseline fixed salary package structured from AED 5,000 to 7,000, determined entirely by specific role designation and technical testing scores.
- Direct path to drive complex digital transformation frameworks for prominent enterprise networks and retail giants in the UAE.
- Stable, long-term employment with robust horizontal and vertical career advancement paths supported by our integrated regional information technology jobs pipeline.