Virtual Medical Assistant / Patient Advocate – United States (REMOTE) | Ro

Company Overview:

Ro is a direct-to-patient healthcare enterprise focused on making care more accessible through innovative telehealth, pharmacy support, and advanced Information Technology systems.

Job Description:

The Virtual Medical Assistant / Patient Advocate will provide high-quality non-clinical support to patients and healthcare providers, acting as a primary connection point across care delivery workflows in a remote environment.

🔹 Key Responsibilities:

• Provide empathetic support to patients by answering non-clinical questions and helping them navigate their healthcare journey.
• Assist healthcare providers with non-clinical administrative tasks within electronic medical record systems.
• Review, triage, reassign, and resolve patient messages accurately and efficiently.
• Investigate complex patient situations and coordinate with clinical teams, pharmacies, insurance providers, and operational departments.
• Assist patients with non-clinical prescription-related issues, including benefits verification and prior authorizations.
• Communicate clear next steps and solutions to patients regarding their care experience.
• Collaborate with internal teams to improve service quality and operational performance.

🔹 Requirements:

• 1–2 years of experience in patient-facing administrative, healthcare, customer service, or operations roles.
• Strong written and verbal communication skills with the ability to explain information clearly and professionally.
• Excellent problem-solving abilities with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced work environment.
• Proficiency with collaboration tools such as Google Workspace and Slack.

What We Offer:

• Competitive hourly pay ranging from $28 to $29 per hour.
• Comprehensive medical, dental, vision insurance, and OneMedical membership.
• Fully remote working flexibility with 401(k) matching, flexible PTO, and wellbeing support.