Customer Happiness Specialist – Call Center – Excellence Driving Center – Dubai, UAE

Company Overview:

Excellence Driving Center is a leading driver training institution based in Dubai, delivering comprehensive driver education programs, licensing services, and customer-centric support across the United Arab Emirates.

Job Description:

The Customer Happiness Specialist will handle inbound customer communications, provide information on driving courses, resolve service queries, maintain account records, and support customer service operations under call center management in Dubai.

🔹 Key Responsibilities:

• Handle customer inquiries professionally across phone calls, email, WhatsApp, and face-to-face reception channels.
• Provide clear, accurate details regarding driving course packages, fee structures, schedule availability, and RTA requirements.
• Coordinate with internal training departments and dispatch leads to ensure smooth student service delivery.
• Assist student drivers through their registration process, course tracking, and test scheduling stages.
• Manage and resolve customer concerns, complaints, or delays promptly with high empathy and professionalism.
• Update customer interaction records, manage daily call logs, and execute systematic follow-ups on pending inquiries.

🔹 Requirements:

• Female candidates only, as specified by the hiring organization.
• Bachelor’s Degree, Diploma, or equivalent educational credentials.
• 1 to 3 years of proven customer service, call center, front desk, or client relation experience.
• Mandatory fluency in English and Hindi/Urdu (both spoken and written).
• Strong telephone etiquette, active listening ability, and multi-tasking skills in a high-volume environment.

What We Offer:

• Full-time call center role with a premier educational driving center in Dubai.
• Energetic, professional workplace with strong focus on customer happiness and excellence.
• Competitive monthly compensation package in Dubai, UAE.