Ambassador – Customer Excellence (Bilingual Arabic/English, Contact Center Operations & Financial Service Support)
Company Overview:
Our organization is a professional and performance-driven leader in the Dubai financial services and customer engagement landscape, dedicated to delivering high-quality support solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional service mastery are shared to ensure organizational success. At our firm, we believe that exceptional customer satisfaction and disciplined communication are the cornerstones of corporate stability. Join our professional Human Resources and excellence team in Dubai and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse service portfolios.
Job Description:
We are currently hiring an Ambassador – Customer Excellence to join our 24-hour service department in Dubai. This role is fundamental to our service framework, requiring a professional who can provide outstanding support across multiple channels for management and client review. You will be responsible for handling inquiries via calls, emails, and chats while ensuring a high-quality experience. We are looking for an individual with a strong foundation in Bilingual Communication (Arabic/English) and a proactive approach to issue resolution. This is a brilliant opportunity to advance your education and customer service career within a customer-centric financial organization.
🔹 Key Responsibilities:
- Deliver professional and timely customer support through calls, emails, and digital chats to meet management and quality standards.
- Handle complex customer inquiries and resolve issues efficiently across our Dubai service platforms.
- Liaise with the Human Resources and internal departments regarding service protocols and departmental procedures.
- Maintain accurate records of customer interactions and transactions to ensure 100% data integrity.
- Utilize digital Information Technology and contact center tools for high-efficiency communication and service delivery.
🔹 Requirements:
- Bachelor’s Degree or Diploma in Business, Communications, or a relevant academic discipline.
- Mandatory Fluency in Arabic (Verbal and Written) alongside professional English skills.
- Minimum 1 year of professional experience in the UAE, ideally within the Financial Sector.
- Strong background in management of customer interactions, problem-solving, and contact center etiquette.
- Professional background in education or training regarding customer-centric service and departmental protocols.
- Candidates must be based in Dubai and available for immediate joining.
What We Offer:
- Fixed monthly salary of AED 4,500.
- A stable and influential role within a reputable Financial & Contact Center Group in Dubai.
- Direct involvement in the management of essential guest protocols and high-impact service initiatives.
- Significant opportunities for professional growth and significant career development within the Customer Excellence sector.