Customer Service Agent – Dubai | Holford

Company Overview:

Holford is a professional and performance-driven leader in the Dubai facilities management landscape, dedicated to delivering high-quality service solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional service mastery are shared to ensure organizational success. At Holford, we believe that rigorous inquiry handling and disciplined client interaction are the cornerstones of institutional stability. Join our professional Human Resources and service team in Dubai and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse facilities portfolios.

Job Description:

We are seeking a dedicated and customer-focused Customer Service Agent to join our team in Dubai. This role is fundamental to our organizational framework, requiring a professional who can handle multi-channel inquiries for management and service quality review. You will be responsible for maintaining positive customer relationships, resolving concerns promptly, and coordinating with internal departments to ensure seamless service delivery. We are looking for an individual with a strong foundation in Customer Satisfaction and a proactive approach to interpersonal communication. This is a brilliant opportunity to advance your education and sales support career within a premier professional environment.

🔹 Key Responsibilities:

• Respond to customer inquiries via phone, email, and face-to-face interactions to meet management and service excellence targets.
• Provide clear and accurate information about services in Dubai, ensuring 100% data integrity in communication records, transactions, and service reports.
• Liaise with the Human Resources department and internal teams to facilitate efficient service operations and smooth workflow.
• Uphold professional standards and resolve customer concerns in a timely manner to maintain high levels of satisfaction.
• Utilize digital Information Technology tools and communication platforms to optimize response times and professional service reporting.

🔹 Requirements:

• Bachelor’s Degree or Diploma in Business Administration or Customer Service plus a relevant professional Certificate.
• 2 to 3 years of proven professional experience specifically in a customer service role (Facilities Management background is a strong advantage).
• Strong background in management of client relationships, problem-solving, and administrative multitasking.
• Professional background in education or training regarding interpersonal communication and customer experience standards.
• Ability to demonstrate operational excellence, strong attention to detail, and the capability to work under pressure.
• Excellent organizational skills with the capability to support a high-standard FM organization in Dubai.

What We Offer:

• Competitive monthly salary package ranging from AED 4,000 to 5,000.
• A stable and influential role within a reputable Dubai Facilities Management Group.
• Direct involvement in the management of essential guest protocols and high-impact service initiatives.
• Significant opportunities for professional growth and expertise development in Service Coordination.