Operations Manager – Documents Clearing & Visa Services – Dubai, UAE | Talent Folder

Company Overview:

Talent Folder is a premier corporate business services and documents clearing consultancy in Dubai, UAE, specializing in business formation, government relations, PRO operations, and visa processing solutions for corporate clients and entrepreneurs.

Job Description:

The Operations Manager will oversee daily operations of the visa services and documents clearing unit, manage government portal transactions (MOHRE, ICP, GDRFA), lead the operational team, enforce document compliance, and resolve client service issues for Talent Folder in Dubai.

🔹 Key Responsibilities:

• Manage the daily operations of the Documents Clearing and Visa Services department.
• Oversee UAE visa processing, including employment, partner, investor, cancellation, and other visa-related services.
• Coordinate and manage PRO services and government transactions.
• Ensure applications and client documentation are processed accurately and within required timelines.
• Liaise with UAE government departments and relevant authorities.
• Review documentation to ensure compliance with government requirements.
• Monitor application progress, approvals, cancellations, and other official processes.
• Lead, mentor, and support the operations team while monitoring productivity and performance.
• Resolve operational challenges and address client service concerns efficiently.
• Maintain accurate records and follow up on pending applications.
• Identify opportunities to improve operational efficiency and service quality.
• Work closely with the sales and customer service teams to ensure seamless service delivery.

🔹 Requirements:

• Bachelor’s Degree or Diploma in Business Administration, Management, or a related field.
• Minimum 3 years of hands-on UAE experience in documents clearing, visa services, or PRO operations.
• Prior leadership experience as an Operations Manager or Operations Supervisor in the UAE documents clearing sector.
• Comprehensive knowledge of UAE labour laws, visa procedures, and government online portals.
• Strong team management, workflow organization, and problem-solving skills; command of English (Arabic is an advantage).

What We Offer:

• Senior operational management position with an expanding business service provider in Dubai.
• Dynamic, professional, and fast-paced corporate environment.
• Competitive monthly compensation package to be discussed during the interview process.