Scheduling Liaison (Support Coordinator) – Healthfirst – Tennessee, United States, REMOTE

Company Overview:

Healthfirst is seeking a Scheduling Liaison (Support Coordinator) to support care and case management teams by handling non-clinical administrative activities and member coordination tasks.

Job Description:

The Scheduling Liaison will assist healthcare teams with documentation, communication, scheduling support, and maintaining accurate member information.

🔹 Key Responsibilities:

• Support care and case managers with non-clinical activities, including documentation support.
• Communicate with members, providers, and community organizations through telephone outreach.
• Assist members with benefit-related questions, appointment scheduling, and screening assessments.
• Coordinate with providers regarding authorizations, referrals, visits, tests, and care plans.
• Document accurate member information according to internal procedures.

🔹 Requirements:

• High School Diploma or GED required.
• Basic knowledge of Microsoft Word and Excel preferred.
• Experience working in managed care, healthcare, call centers, or case management environments.
• Ability to accurately document calls and information into computer systems.
• Strong communication, organization, and customer service skills.

What The Role Offers:

• Full-time remote career opportunity with a leading health insurance provider.
• Meaningful work supporting healthcare member services and care coordination.
• Competitive annual compensation package in Tennessee, United States.