Customer Service Representative – Remote – OneTouch Direct – REMOTE, United States

Company Overview:

OneTouch Direct is seeking a dedicated Remote Customer Service Representative to join its growing contact center team, providing customer support solutions from home.

Job Description:

The Customer Service Representative will serve as the first point of contact for customers, handling inquiries, resolving concerns, and providing accurate support.

🔹 Key Responsibilities:

• Respond to customer inquiries through phone, email, and chat in a professional manner.
• Assist customers with troubleshooting issues and provide effective solutions.
• Process customer orders, updates, modifications, and returns accurately.
• Escalate complex customer concerns to senior team members when required.
• Maintain detailed customer records and ensure accurate information handling.

🔹 Requirements:

• High School Diploma or equivalent qualification.
• 1 to 2 years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Must currently reside in the San Antonio, Texas region.
• Reliable internet connection and suitable home office environment.

What The Role Offers:

• Full-time schedule with medical, dental, and vision healthcare coverage.
• Retirement plan options including 401(k) and life insurance coverage.
• Paid time off including vacation, sick leave, and public holidays.