Reservation Agent (Guest Experience Coordination, Booking Systems Management & Strategic Hospitality Support)
Company Overview:
Al Khoory Hotels is a professional and performance-driven leader in the Dubai hospitality landscape, dedicated to delivering high-quality guest solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional hospitality mastery are shared to ensure organizational success. At Al Khoory, we believe that rigorous booking accuracy and disciplined guest service are the cornerstones of institutional stability. Join our professional Human Resources and hospitality team in Dubai and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse hotel portfolios.
Job Description:
We are seeking a motivated and customer-oriented Reservation Agent to join our hospitality team in Dubai. This role is fundamental to our organizational framework, requiring a professional who can manage bookings efficiently for management and service review. You will be responsible for handling guest inquiries, managing reservation systems, and ensuring a smooth professional experience for all patrons. We are looking for an individual with a strong foundation in Guest Relations and a proactive approach to booking management and customer satisfaction. This is a brilliant opportunity to advance your education and hospitality career within a premier professional hotel group.
🔹 Key Responsibilities:
- Manage hotel reservations and guest inquiries to meet management and occupancy targets.
- Coordinate bookings in Dubai, ensuring 100% data integrity in reservation systems, guest documentation, and communication logs.
- Liaise with the Human Resources department and front-office teams to provide a seamless and professional guest experience.
- Utilize Arabic and English communication skills to address guest needs and ensure high standards of customer service.
- Utilize digital Information Technology tools and MS Office applications to optimize daily reservation tasks and reporting.
🔹 Requirements:
- Diploma or Degree in Hospitality Management plus a relevant professional Certificate (Arabic speaker is mandatory).
- Proven professional experience specifically in hotel reservations within the UAE market.
- Strong background in management of hospitality booking systems and customer service workflows.
- Professional background in education or training regarding guest relations and hospitality administration.
- Ability to demonstrate operational excellence, strong communication skills, and immediate availability for the role.
- Excellent organizational skills with the capability to support a fast-paced hospitality environment in Dubai.
What We Offer:
- Monthly salary package ranging from AED 4,000 to 5,000.
- A stable and influential role within a reputable Dubai-based Hotel Group.
- Direct involvement in the management of essential guest protocols and high-impact hospitality initiatives.
- Significant opportunities for professional growth and expertise development in Hospitality Administration.