Customer Relation Executive
Company Overview:
Travelearn Holidays UAE is a premier, highly successful leisure management enterprise, international destination consultancy, and leading hospitality solutions provider expanding its client services division across Karama, Dubai, United Arab Emirates. Built upon exceptional customer relations, modern booking channels, and strict service standards, the corporation manages high-volume holiday curation networks, coordinates cross-border tour portfolios, and maintains complete alignment with regional travel governance parameters and international hospitality frameworks.
Job Description:
We are executing a strategic commercial expansion within our guest relations division and are seeking an enthusiastic, customer-focused Customer Relation Executive to govern visitor inquiry pipelines and direct daily client assistance pathways in Karama, Dubai. Built for dynamic professionals who excel in client care and database logging, this full-time role focuses on accelerating communication response cycles, auditing customer record logs, and maximizing service satisfaction under our integrated corporate management framework.
🔹 Key Responsibilities:
- Handle client travel inquiries through multi-line channels and provide professional, polite, and detailed hospitality assistance.
- Maintain clear, effective, and continuous communication with incoming visitors and international clients.
- Support day-to-day customer service workflows, front-office desk coordination, and general administrative activities.
- Prepare, update, and manage customer-related documentation, booking histories, and transactional data records.
- Assist with general office coordination, itinerary formatting, and routine operational tasks.
- Ensure a consistently positive customer experience through rapid response times and polite issue-resolution support.
- Log passenger travel preferences and reservation metrics into automated digital tracking sheets.
🔹 Requirements:
- Formal academic training in Hospitality Management, Tourism, Business Administration, or an equivalent discipline is valued, though not strictly required.
- Both motivated fresh graduates (freshers) and experienced customer care professionals are welcome to apply.
- Advanced technical data literacy with practical proficiency deploying spreadsheets, scheduling tables, and client profiles inside Microsoft Excel and basic office software tools.
- Demonstrated bilingual typing proficiency in both English and Arabic is highly valued to support diverse documentation requirements.
- Strong baseline knowledge of client communication principles, administrative data entry, and standard office procedures.
- Outstanding verbal communication, interpersonal relationship-building, and active listening skills.
- Applicants must be currently based within the United Arab Emirates; those holding a Husband, Father, or independent visa are preferred to match onboarding guidelines.
What We Offer:
- Competitive baseline fixed salary package structured from AED 5,000 to 6,000, determined entirely by past client care scenario tests, language audits, and data entry spreadsheet speed checks.
- An elite track to own vital client pipelines and significantly build your hospitality portfolio with an expanding travel brand.
- Stable, long-term career advancement tracks supported by our expanding regional operations and active networks for commercial sales and customer relations.