Technical Support Engineer – Dubai, UAE | Wavelogix

Company Overview:

Wavelogix is a leading technology solutions provider in Dubai, UAE, specializing in Automatic Identification and Data Capture (AIDC), barcode systems, RFID deployments, mobile computing, and enterprise IT hardware integration.

Job Description:

The Technical Support Engineer will provide end-to-end technical support, hardware troubleshooting, installation, configuration, and maintenance for AIDC devices, barcode printers, RFID hardware, and scanning systems for Wavelogix clients in Dubai.

🔹 Key Responsibilities:

• Provide technical support and troubleshooting for AIDC hardware and related solutions.
• Install, configure, and maintain barcode printers, scanners, RFID devices, and associated equipment.
• Diagnose and resolve customer technical issues efficiently.
• Deliver technical assistance to clients both remotely and on-site when required.
• Document support cases and maintain accurate service records.
• Ensure excellent customer service while resolving technical inquiries.

🔹 Requirements:

• Diploma or Bachelor’s Degree in Information Technology, Computer Engineering, Electronics, or a related technical discipline.
• Mandatory hands-on experience in the Automatic Identification and Data Capture (AIDC) industry.
• In-depth technical knowledge of Zebra products, Honeywell AIDC hardware, and Datalogic scanning solutions.
• Demonstrated expertise in RFID technology, thermal barcode printers, and handheld mobile scanners.
• Strong technical troubleshooting, customer interaction, and documentation skills; valid UAE driving licence is an added advantage.

What We Offer:

• Full-time technical support role with a dynamic AIDC technology provider in Dubai.
• Collaborative, fast-paced, and innovation-focused enterprise IT environment.
• Competitive monthly compensation package to be discussed during the interview process.