Customer Service Agent – Dubai | Legacy Emirates

Company Overview:

Legacy Emirates is a professional and performance-driven leader in the Dubai travel and hospitality landscape, dedicated to delivering high-quality guest solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional service mastery are shared to ensure organizational success. At Legacy Emirates, we believe that rigorous inquiry resolution and disciplined client interaction are the cornerstones of institutional stability. Join our professional Human Resources and service team in Dubai and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse travel portfolios.

Job Description:

We are seeking experienced and customer-oriented Customer Service Agents to join our dynamic team in Dubai. This role is fundamental to our organizational framework, requiring a professional who can manage multi-channel support for management and service quality review. You will be responsible for handling inquiries, resolving issues efficiently, and maintaining high levels of satisfaction within a fast-paced hospitality and travel environment. We are looking for an individual with a strong foundation in Customer Experience and a proactive approach to relationship building and service promotion. This is a brilliant opportunity to advance your education and sales support career within a premier professional environment.

🔹 Key Responsibilities:

• Respond to inquiries via phone, email, and live chat to meet management and service level targets.
• Identify and resolve customer issues in Dubai, ensuring 100% data integrity in communication records, service reports, and CRM documentation.
• Liaise with the Human Resources department and operations teams to promote additional services and support overall business growth.
• Handle customer complaints with empathy and professionalism, focusing on efficient resolution and reputation management.
• Utilize digital Information Technology tools and communication platforms to optimize response times and professional reporting.

🔹 Requirements:

• Bachelor’s Degree in a relevant discipline plus a professional Certificate in Customer Service or Communication.
• At least 3 years of professional experience specifically in customer service or call center roles.
• Strong background in management of multi-channel communication, complex problem-solving, and client retention.
• Professional background in education or training regarding cultural awareness and hospitality service standards.
• Ability to demonstrate operational excellence, a customer-focused approach, and the capability to multitask effectively.
• Excellent organizational skills with the capability to support a reputable hospitality and travel company in Dubai.

What We Offer:

• Competitive monthly salary ranging from AED 5,000 to 6,000.
• Morning shift schedule within a stable and expanding Travel Services Group.
• Direct involvement in the management of essential guest protocols and high-impact service initiatives.
• Significant opportunities for professional growth and expertise development in Hospitality & Travel Administration.