Customer Happiness Executive – Abu Dhabi | TASC Outsourcing

Company Overview:

TASC Outsourcing is a professional and performance-driven leader in the Abu Dhabi support services landscape, dedicated to delivering high-quality outsourcing solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional service mastery are shared to ensure organizational success. At TASC Outsourcing, we believe that personalized interactions and disciplined customer relations are the cornerstones of service stability. Join our professional Human Resources and support team in Abu Dhabi and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse service portfolios.

Job Description:

We are currently looking for a proactive and customer-focused Customer Happiness Executive to join our team in Abu Dhabi. This role is fundamental to our service framework, requiring a professional who can deliver exceptional face-to-face service for management and satisfaction review. You will be responsible for addressing inquiries, building customer loyalty, and ensuring all interactions meet corporate standards. We are looking for an individual with a strong foundation in Direct Customer Support and a proactive approach to issue resolution. This is a brilliant opportunity to advance your education and support career within a premier professional outsourcing environment.

🔹 Key Responsibilities:

• Provide exceptional face-to-face customer service to meet management and service standards.
• Address customer concerns and requests in Abu Dhabi promptly to ensure 100% data integrity in service tracking.
• Liaise with the Human Resources and internal teams to resolve complex customer issues and enhance overall satisfaction.
• Build and maintain strong professional relationships to drive long-term customer loyalty and positive brand perception.
• Utilize digital Information Technology tools to record interactions and maintain professional communication across morning and evening shifts.

🔹 Requirements:

• Bachelor’s Degree, Diploma, or professional Certificate in Business, Communication, or a related academic discipline.
• 2 to 3 years of professional experience in face-to-face customer support roles with mandatory UAE experience.
• Mandatory ability to communicate fluently in Arabic, Hindi, or Urdu to support a diverse demographic.
• Strong background in management of interpersonal interactions and rotational shift work (6 days per week).
• Professional background in education or training regarding customer happiness and personalized support.
• Ability to demonstrate operational excellence and a mandatory requirement to join immediately in the UAE.

What We Offer:

• Monthly salary package ranging from AED 5,000 to 6,000.
• Full employment visa and medical insurance coverage provided.
• A stable and influential role within a reputable Outsourcing & Support Group.
• Significant opportunities for professional growth and contract extension based on performance.