Customer Service Manager (Operational Leadership, Strategic CX Design & Performance Management)
Company Overview:
Keeta is a professional and performance-driven leader in the Dubai technology landscape, dedicated to delivering high-quality consumer solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional service mastery are shared to ensure organizational success. At Keeta, we believe that high-quality service delivery and disciplined operational oversight are the cornerstones of business stability. Join our professional Human Resources and support team in Dubai and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse technology-driven portfolios.
Job Description:
We are currently seeking a dedicated and experienced Customer Service Manager to lead our support function in Dubai. This role is fundamental to our service framework, requiring a professional who can take ownership of daily operations for management and performance review. You will be responsible for leading a team of representatives, designing customer experience strategies, and tracking key performance indicators. We are looking for an individual with a strong foundation in Service Operations and a proactive approach to enhancing customer satisfaction. This is a brilliant opportunity to advance your education and leadership career within a premier professional technology environment.
🔹 Key Responsibilities:
- Oversee and manage daily customer service operations to meet management and service excellence targets.
- Lead, hire, and train service representatives in Dubai, ensuring 100% data integrity in support ticket handling and workflow distribution.
- Liaise with the Human Resources team to foster a high-performing environment and implement comprehensive service policies.
- Track and analyze key performance indicators (KPIs) to enhance overall service performance and satisfaction metrics.
- Utilize digital Information Technology tools and customer support systems to execute advanced experience strategies.
🔹 Requirements:
- Bachelor’s Degree in Business Administration, Communications, or a related academic discipline.
- At least 3 years of professional experience in a leadership role within customer service.
- Strong background in management of mentoring teams, operational workflows, and service performance enhancement.
- Professional background in education or training regarding customer service technologies and support systems.
- Ability to demonstrate operational excellence and analytical skills within a tech-focused UAE company.
- Excellent organizational skills and the capability to lead results-oriented teams in a fast-paced environment.
What We Offer:
- Monthly salary package ranging from AED 8,000 to 9,000.
- A stable and influential role within a reputable Technology & Operations Group.
- Direct involvement in the management of essential service protocols and high-impact experience initiatives.
- Significant opportunities for professional growth and career development within the Service Management sector.